Announcing a NEW Network Support Program Designed For Businesses Owners That Don’t Want To Worry About Their Network’s Security, Reliability, or Stability Ever Again!
July 13, 2008
From The Desk of: Bob Stern
President
ComputerEze Network Specialists
www.ultimatepeaceofmindplan.com
Dear Colleague,
Are you sick and tired of worrying about the security of your network against the latest spyware, virus, or hacker threat?
Would you like to have peace of mind knowing that your network is always being watched and secured with the most up-to-date security patches, virus definitions, and firewall settings?
Are you and your staff too busy to perform the regular maintenance and support your network needs to function properly?
If so, this letter was written specifically for you.
I am looking for 12 clients who want to be beta testers for a new network support program we are calling The Ultimate Peace of Mind Plan. This program is designed to give you all of the network support, security, and maintenance you need without the expense and overhead of a full-time IT staff.
Why Our Clients Have Been Begging Us To
Deliver This New Service …
With the constant changes to technology and daily development of new threats, even a small, 5-user network requires ongoing maintenance from a highly-trained technician. But obviously the costs of hiring a full-time IT person are not always feasible, even for companies with 20 to 75 workstations.
Up until now, you only had two options for computer support:
Option #1: This option is the most common; you designate the most technically-savvy person on staff to be your make-shift IT manager and only bring in outside help when your “internal guru” runs into a network crisis they can’t solve.
Problem is, you are pulling this person away from the real job you hired them to do AND unless they have the time to stay up-to-date on the latest developments in IT support and management, they don’t have the skills or knowledge required to properly support and secure your network.
This inevitably results in a network that is ill-maintained and unstable, which may, consequently, result in excessive down-time, overspending on IT support, and expensive recovery costs.
Option #2: You use your network while performing limited or without performing any regular maintenance until it “breaks” and then call in the experts to repair or replace whatever stopped working.
Many computer support companies provide "break/fix" services like this and skimp on the necessary system and network maintenance. This, in our opinion, is a backward philosophy which rewards the computer guy when you experience problems. Simply put, if your system were properly maintained under this so called "break/fix" model and the problems were eliminated the computer support company wouldn't make another dime.
This reactive model of network maintenance is a surefire path to extensive down-time, lost data, and excessive spending on IT support, not to mention major disruptions in staff productivity, sales, cash flow, production, and customer service that can never be recovered.
Just take a look at these recent disasters that happened to other small businesses, right here in our area, who were NOT performing ongoing maintenance on their computer network (all names have been withheld to protect the companies’ privacy)…
Property Management Company Suffers Weeks Of Down-Time For What Should Have Been A Simple, Inexpensive Repair;
Hard Costs To Company: $9,000
A 10-user property management company was not monitoring or maintaining their server. Due to the overuse and lack of maintenance, it started to degenerate and eventually shut down under the load.
This caused their entire network to be down for 2 full days and cost them $3,000 in support fees to get them back up and running. Naturally the costs were much higher when you factor in the lost productivity of their 10 employees during that time.
This client did not want to implement a preventative maintenance program, so the same problem happened again 2 months later, costing them another $3,000 and 2 days of down-time.
Six months later it happened yet another time, bringing their total to $9,000 in hard costs and tens of thousands in productivity costs for a problem that could have been quickly detected and prevented from happening.
Auto Body Shop Spends $20,000
To Clean Up A Virus
A local auto body shop with multiple locations discovered the importance of preventative maintenance the hard way. Without warning, a virus was downloaded to their server and started replicating and attaching itself to files.
This virus corrupted their data, impaired their customer management system, and immediately brought down their Exchange server (no e-mail could come in or go out). Preventing this disaster would have only cost them a fraction of what they ended up paying AND they would have experienced better performance and fewer problems with their network.
Instead, they were forced to spend a whopping $20,000 to remove the virus and restore their network, and that only got them back up and running. Their systems were still not optimized, secured, and updated as they should be.
Two Failed Hard Drives Costs Health Products Company
$40,000 and 9 Days of Downtime
The back office of a health products company had two hard drives fail at the same time causing them to lose a large number of critical company files and data. When they contacted us to recover the data from the system backups, we found they weren’t functioning properly and even though they appeared to be backing up all of this company’s data, they were in fact worthless. In the end, recovering the data off of these failed drives took a team of disaster recovery specialists 9 days and $15,000.
In addition to the recovery costs, they also incurred $25,000 in other services to get their network stable. Had we been monitoring their network and performing regular maintenance, we would have been able to detect that these hard drives were failing, that the backups were not performing properly, and we could have prevented the crash, the downtime, and the $40,000 in costs to get them back up and running, not to mention the 9 days their network was down.
How To Make Certain These Disasters
Don’t Happen To Your Business
Thanks to a new service we are offering called The Ultimate Peace of Mind Plan, we can now provide your company with ongoing maintenance and support to maximize the performance, reliability, and stability of your network without the costs and overhead of hiring a full-time staff.
And here is the best part…we will cut your IT spending 30% to 50%
AND improve your network’s reliability and performance at the same time.
Here’s How It Works:
One of our senior network engineers will perform regular, scheduled maintenance on your network each and every month. We will make sure your virus protection is up to date and your back ups are working properly. We’ll also check critical firewall and security settings, and we’ll update software patches. We will even conduct a series of system optimization tasks every month that will keep your network running at maximum speed and performance.
We will also remotely monitor your network 24/7/365 to detect, diagnose, and prevent lurking problems from turning into major interruptions to your business in the form of downtime, security breaches, or other failures.
Finally, we’ll design the right mix of on-site, remote, network, and help desk support to fit your specific situation and needs.
The Benefits Are Obvious:
- You’ll eliminate expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place. As a matter of fact, we guarantee it.
- You’ll avoid expensive trip fees while receiving faster support. Our remote monitoring software will enable us to access and repair most network problems right from our offices. No more waiting around for an engineer to show up!
- How does faster performance, fewer error messages, and practically zero down-time sound to you? Under this program, that is exactly what we’ll deliver. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will make sure your computers stay in tip-top shape for maximum speed, performance, and reliability.
- You will have ALL of the benefits of an in-house IT department WITHOUT all of the costs. As an Ultimate Peace of Mind customer, you’ll have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
- You’ll receive substantial discounts on IT services that you are already buying. Most IT firms will nickel and dime you over every little thing they do; under this program, you’ll pay one flat, affordable rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers.
- You will never have to fear a big, expensive network repair bill. Instead, you can budget for network support just like rent or insurance.
- You’ll sleep easier knowing the “gremlins at the gate” are being watched. Cyber criminals never sleep! But thanks to our 24/7/365 monitoring and on-going maintenance, you’ll have one less thing to worry about.
- You’ll safeguard your data. The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it's time to get serious about protecting your critical, irreplaceable electronic information.
- You’ll finally put a stop to annoying spam, pop-ups, and spyware from taking over your computer and your network. Not only are these intruders annoying, but they can introduce viruses and jeopardize the security of your network.
- You’ll gain incredible peace of mind. As a business owner, you already have enough to worry about. We’ll make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.
But Don’t Take Our Word For It…
Just Look At What Our Clients Are Saying
“Our former computer technician had dissolved his business, which left us in a bind. We had acquired several viruses through our e-mail, which were crippling our computers, and our backup system was not backing up our files. This was not a good situation for a business to be in. We were searching for someone who was knowledgeable and reliable. Bob Stern, owner of ComputerEze, came highly recommended by a mutual acquaintance, so I called him. I explained our situation and he came out immediately. He went through each of our computers, cleared out the viruses, analyzed how our former technician had set up our system and had us up and running again within a few hours. We also switched to using ComputerEze' remote backup service, which stores our data off-site, is more reliable, worry-free for us and readily available if ever needed. Bob and his staff are very professional, great at troubleshooting, and personable. He has become an asset to our business.”— Andrew Tanaka, Boost Enterprises,
“When ComputerEze Networking Specialists say "we do it right", they aren't kidding. The work that they have done for My Law Firm is a testimonial to that fact. Bob has created a personalized, service oriented approach to I.T. that keeps us feeling as though we have our own in-house I.T department with only a fraction of the overhead. Their work was as professional and competitive in quality as any of the large firms, but their responsiveness to our needs far exceeded what the large firms could offer.” The levels of skill, service, and caring provided by ComputerEze combine to make it a rare and appreciated firm - one that has made a difference in our company's operations. Service is prompt and reliable, and we have never been less than 100% satisfied. We trust our entire computer needs to ComputerEze. They are professional, competent, and quick to respond. Everything is always explained in language even I can understand. Thanks for all you do for our company - you guys are the best!”— Mark Stevens, Esq.
“I am writing this letter to express my utmost satisfaction in the work that you had done at my law firm. After several tries with previous IT companies, ComputerEze successfully designed and installed a network in my office. Your work was not only completed ahead of schedule but was completed with quality work and equipment which cost much less than I was quoted from other sources.— Ellen McKenzie
It is a relief to know I have a professionally designed and stable network everyday when I come to work. Not to mention, our increased productivity now that we have the file and printer sharing we needed! I would highly recommend ComputerEze to anyone in need of networking or computer support.”
“It has been my pleasure to work with ComputerEze for the past two years. I have found them to be very service oriented and always very personable and professional.— Christine Hudson, Office Legal Assisant
Anytime we have had a problem they have been quick to assist us in anyway possible, including researching the problem and recommending as many solutions as possible. They are dependable and stay on the problem until it is resolved.
As our needs in automation and networking have changed in the legal industry, their knowledge has always been helpful in providing me useful information to help guide us through the changes.
I would highly recommend them to any prospective client.”
Our 100% “You Can’t Lose” Guarantee…
We are so confident in our Ultimate Peace of Mind Plan that we are willing to back it up with a powerful guarantee that no other IT firm or consultant would dare to make: We guarantee that we will be able to detect, diagnose, and PREVENT any type of network problem from escalating into down-time.
If by some odd chance your network goes down, if you get a virus, a hacker invasion, or any other problem that requires clean up and fixing, we will do all of the work necessary to restore your network back to full speed with no additional service fees to you.
As you can see from the above real-life examples, one simple “glitch” can end up costing you $20,000 to $40,000 in consulting fees. Our Ultimate Peace of Mind Plan is an insurance policy against major network disasters and repair bills.
Plus, you and I know that there are plenty of IT firms out there offering some type of network support; but an awful lot of them are new or just getting started in the business. Some will even outsource their clients’ projects to part-time technicians that are between jobs. Even if they dared to offer a guarantee as strong as ours, you wouldn’t really know whether you could count on them to be around to honor their guarantee if something did go wrong.
We’ve been servicing clients in the Auburn/Sacramento Metro Area for over 13 years and ALL of our engineers and technicians are full-time employees. That’s why we are so certain we can make the promises we are making and back them up with this rock-solid guarantee.
FREE 27-Point Problem Prevention Audit
Gets You Started:
To introduce you to our new Ultimate Peace of Mind Plan, we’d like to offer you a FREE 27-Point Problem Prevention Audit.
This service is normally sold for $495 but if you are one of the first 12 people to respond to this letter, you can have it for FREE; but you have to HURRY.
At no charge, we will send a senior technician to your office and conduct a thorough assessment of your network. Upon completion, we will be able to:
- Pinpoint any exposure or risk to potential lapses in security, data backup, power outages, and system down-time.
- Outline a powerful and comprehensive line of defense against even the most evasive and deadly computer viruses, hackers, and spam for your specific network.
- Recommend ways to speed up your entire computer network while cutting costs on your Internet Service bill, e-mail, and possibly even your phone bill!
- Create Initial Network Documentation (that’s basically a blueprint or index of your entire network). This document allows any technician to know exactly how your network is configured at a glance, saving you precious consulting time trying to figure out what’s under the hood. Most firms charge $300 to $400 for this service alone, but we’ll do it for FREE.
We will also provide you with a detailed written report in plain English that outlines where you are at high risk for viruses, down-time, or other problems, and how we can eliminate those risks with our Ultimate Peace of Mind Plan.
Other Companies Have Paid Over $495 for This Same Audit
But It’s Yours Free Just for Saying “Maybe”
We’ve decided to give you this audit as a good natured “bribe” to take a look at our Ultimate Peace of Mind Plan.
After the audit, we will quote you a fixed monthly rate for maintaining and monitoring your network to ensure zero problems, zero down-time, and zero disasters. If you decide that it’s not going to work for you or if you don’t want to sign up for any reason, just say, “This isn’t what I had in mind” and we can simply continue to provide you network support and services on an “as needed” basis as we have been doing up until now. No pressure, No expectations, No cost.
To schedule your FREE 27-Point Problem Prevention Audit and to get more information about our Ultimate Peace of Mind Plan, simply give us a call or send in the enclosed fax-back form. Either way I will contact you immediately to schedule your audit and answer any questions you have about this exciting new service.
Good Networking,
Bob Stern
President
ComputerEze Network Specialists
Fair Warning!
Please note that thisoffer for a FREE 27-Point Problem Prevention Audit won’t be around forever. While we would love to be able to give these away to everyone, staff and time limitations simply won’t allow it.
That’s why we can only give away 12 of these audits on a first come, first served basis (sorry, no exceptions). There is no obligation for you to do or buy anything when you sign up, so do it now while you’re thinking about it!
“Yes! I Want To Find Out How I Can Cut My IT Costs By 30% To 50% And Guarantee That I’ll Never Have To Pay For Expensive Computer Problems Again!”
Please reserve one of the twelve FREE 27-Point Problem Prevention Audits in my name so I can understand how your Ultimate Peace of Mind Plan will help my company. I understand that I am under no obligation to do or to buy anything by requesting this free audit. At no charge, you will send a senior technician to my office to:
- Diagnose any ongoing problems or concerns we have with our network.
- Make sure our data is being backed up properly and make sure our files can be recovered without damage or corruption in case of an emergency.
- Review our network configuration and printers to make sure we are getting the maximum performance and speed from these machines.
- Look for hidden viruses, spyware, and loopholes in our network security that could allow hackers and other cyber criminals to access our confidential information.
- Review our server file logs to look for looming problems or conflicts that can cause unexpected down-time.
- Answer any questions we have or provide a second opinion on a network upgrade or other project we have in mind.
To Secure Your FREE Audit, Complete The Form Below
Or Call: 530-886-1415 or 530-887-0302
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